Marine Insurance

How to claim in 4 easy steps

• Report loss and attach the required documents through www.marine-resolution.co.ke
• Resolution Insurance acknowledges receipt and proceeds to appoint an adjuster to access the loss
• A survey report is submitted to Resolution by the adjuster and a settlement offer is given to the insured
• If claim is admissible, payment is made within seven days of receipt of Executed Discharge Voucher

The following documents are essential to pursue all claims, other requirements may be requested depending on the nature of claim:

• Bill of Lading or sea/air waybill
• Original Certificate of Insurance
• Cargo sales invoice
• Detailed description of the loss

Notes: Notification of the loss must be made to Resolution Insurance immediately.

What is Resolution Marine Insurance?
Resolution Marine insurance is a transit risk policy which provides wide coverage for loss caused to cargo while in transit between any two points either by sea, air, rail or road and covers any accidental loss to cargo by perils insured against.

Is it a must I take Marine insurance locally?
Yes, importers will have to produce proof of local insurance before their goods can be inspected at the source country. Treasury CS Henry Rotich in his June 8, 2016 budget speech directed the Kenya Revenue Authority (KRA) and other stakeholders to fully implement the section 20 of the Insurance Act in order to boost insurance business.

How can I buy Marine Insurance?
You can buy marine insurance directly as an individual or company, or through the Resolution online portal www.marine-resolution.co.ke

Where can I buy a Marine Cover?
Following a directive by the government in 2016, all insurance for goods that are being imported to Kenya will have to be bought from local Insurance firms.

When should I buy Marine Insurance?
You can buy marine insurance when you are importing or exporting goods.

Can I buy Marine Insurance when transporting goods by rail or road within the country?
Yes you can, Resolution Marine Insurance covers loss or damage to goods being transported by road or rail.

How long is a Marine cover valid once bought?
Marine cover, once purchased is valid from the warehouse of origin to the destination warehouse.

Does Marine Cover have exclusions?
The general exclusions are wilful misconduct of the insured, ordinary leakage, unseaworthiness, Inherent Vice of the subject matter, war, strikes. Note that War and strikes can be extended by payment of additional premium. For more information visit our website www.marine-resolution.co.ke or talk to your agent.

Do I have to buy local insurance for goods in transit to other countries such as Uganda, Rwanda?
No, the marine cover is warehouse to warehouse, therefore will cover transit of goods until they reach the final destination.

What is the claims process for loss or damages to goods insured?

• Report loss and attach the required documents through www.marine-resolution.co.ke
• Resolution Insurance acknowledges receipt and proceeds to appoint an adjuster to access the loss
• A survey report is submitted to Resolution by the adjuster and a settlement offer is given to the insured
• If claim is admissible, payment is made within seven days of receipt of Executed Discharge Voucher

You can also notify us at marine@resolution.co.ke or call us on +254 709 990 000.

How long before a claim is paid?
Once notification and claim form is received, an approved claim will be processed within 7 days.

What documentation is required to make a claim?
The following information needs to be provided while reporting a claim:

• Bill of Lading;
• Original certificate of Insurance;
• Cargo sales invoice;
• Detailed description of the loss.