We are a brand trusted by individuals and businesses who enjoy our well designed and unique insurance covers. Known for our innovation and creating industry benchmarks, we have several firsts to our credit including offering individuals HIV/AIDS, dental/optical and maternity covers. Our approach to insurance is to create simple, quality and innovative solutions.

Established in 2002 as Resolution Health, a Medical Insurance provider, we have undergone a 360-degree revolution to become Resolution Insurance in 2013.Our unique products are distributed by a passionate team of over 900 external agents & brokers together with a dedicated in-house sales team of over 200 business consultants who believe in us.

Our Hardwork has scooped us a couple of awards!

Our internal mantra “Customer mbele” is the daily guiding force of our team of over 160 staff members. Customer mbele is ensures that our clients and business partners are at the fore front of all our business engagements to ensure their experience with us is exceptional. We seek to deliver an exceptional experience every time you engage with us.

OUR BOARD OF DIRECTORS

Alphan Njeru

Board Chairman

Mr. Njeru holds a degree in Bachelor of Commerce in Accounting from the University of Nairobi, is a Certified Public Accountant and a Certified Public Secretary of Kenya.  He is a fellowship member of the Institute of Certified Public Accountants (ICPAK). Mr. Njeru recently retired from PricewaterhouseCoopers, a firm he worked with for 36 years. At the time of his retirement he was the leader of the Advisory /Consulting Business in PwC Kenya as well as a seasoned public sector services practitioner.  Over his career at PwC he has audited and consulted several organizations in both public and private sectors.

He is also active in development and social activities of his community and has been the Chairman of Mayori Secondary school for the last 10 years and Vice Chair of the university council for Embu University College.  He sits in a number of boards of directors of organizations within both public and private sectors. Mr. Njeru has extensive knowledge of public sector having worked on public finance projects and programmes in the region for several years.

Peter Nduati

Group Chief Executive Officer

A Master’s degree holder in Economics and Insurance, Peter Nduati is a chartered insurer with over 25 years’ experience in the Kenyan Insurance Industry.

Peter Nduati is the founder and Group Chief Executive Officer of Resolution Insurance, a company that assures its clients of financial security and comfort by offering comprehensive insurance solutions in a dependable, reliable, and transparent manner. The General Insurer has contributed significantly to the growth and development of the insurance industry in East Africa and is today present in Kenya, Uganda, Tanzania and South Sudan as well as known for its innovation and creating industry benchmarks. Today, Resolution Insurance offers a number of products namely Medical Plans, Travel Plans, Liability Plans, Property Covers, Motor Covers and all other classes of General Insurance in the markets where it operates. Resolution Insurance is committed to being a socially responsible corporate organization by supporting the community in ways that have enduring benefits.

He is pursuing a doctorate programme focusing in Entrepreneurship in Kenya and was named Entrepreneur of the Year 2013 in the East Africa round of the Johnnie Walker Blue Label CNBC Africa All Africa Business Leaders Awards.

He was also admitted as a Global Fellow in the Africa Leadership Institute, the ASPEN initiative. The Africa Leadership Initiative (ALI) is a collaborative effort of seven partner organizations in Africa and the United States to foster values-based, action-oriented leadership in Africa. 

Formerly CEO of Metropolitan Heath Group, a South African Health insurance group and was Managing Director of AAR Health Services Tanzania. He is also a director of First Benefits Ltd, Pine Creek Limited and Brown Oak Ltd an investment holding company. He also sits on the boards of Absolute Security Ltd, and board of governors of Dagoretti High School.

Alice Mwai

Director

Alice Mwai is the Managing Director at Resolution Insurance Company Limited. Until her appointment to the position, she was the Chief Operating Officer of Resolution Insurance. She holds a Bachelor of Arts Degree, Economics from University Nairobi and is a CPA (K) holder. Alice is member of ICPAK, the Institute of Directors and the Insurance Institute of Kenya.

She has experience in operations, external and internal audit, risk and financial management as well as strategy formulation and execution gained over a period of 20 years having worked for different organizations.

Andrew Mukite Musangi

Director

Mr. Musangi holds a degree in Bachelor of Law from the University of Hull, United Kingdom. He is the Managing Partner at Mukite Musangi and Company Advocates. He is a member of Law society of Kenya, Commonwealth Lawyers Association, Governing Council member Nakuru Business Association, Chairman Local Committee of the Kenya Revenue Authority (South Rift Region) and Alliance High school old boys club. He served as Director of the Kenya rugby football union from 2001-2006.

Mr. Matthew Myers

Director

Mr. Myers holds a BSc from the University of the Witwatersrand in Johannesburg and is a Fellow member of the Faculty of Actuaries (Edinburgh) and the Actuarial Society of South Africa. Matthew is an Associate Director at LeapFrog, focused on Africa. He provides actuarial, risk management, pricing and product development support and training for LeapFrog’s portfolio companies. Matthew is a qualified actuary with experience across the financial services industry. Previously, at the Health Monitor Company, South Africa’s largest independent actuarial healthcare consulting firm.

He played an integral role in increasing the company’s market share in the national private health insurance market from 10% to 33% within 5 years. Matthew began his career at Alexander Forbes Financial Services, a major provider of financial services in South Africa and the UK, advising several of South Africa’s largest companies on employee benefit schemes.

Tania Ngima

Director

Ms. Ngima holds an MBA from University of Birmingham and is a Certified Public Accountant, CPA (K) finalist. She is a highly skilled manager with over 12 years’ experience in leading and coordinating staff, reporting, organizational systems and compliance in finance and strategic planning. She has been awarded various Leadership and Excellence in Service awards. Ms. Ngima is a weekly columnist with the East African Standard and contributor to the Business Daily. She is the founder and CEO of Game Changers Media and has previously worked as a Finance and Administration Manager at Loita Group of Companies.

The Management Team

Peter Nduati

Group Chief Executive Officer

A Master’s degree holder in Economics and Insurance, Peter Nduati is a chartered insurer with over 25 years’ experience in the Kenyan Insurance Industry.

Peter Nduati is the founder and Group Chief Executive Officer of Resolution Insurance, a company that assures its clients of financial security and comfort by offering comprehensive insurance solutions in a dependable, reliable, and transparent manner. The General Insurer has contributed significantly to the growth and development of the insurance industry in East Africa and is today present in Kenya, Uganda, Tanzania and South Sudan as well as known for its innovation and creating industry benchmarks. Today, Resolution Insurance offers a number of products namely Medical Plans, Travel Plans, Liability Plans, Property Covers, Motor Covers and all other classes of General Insurance in the markets where it operates. Resolution Insurance is committed to being a socially responsible corporate organization by supporting the community in ways that have enduring benefits.

He is pursuing a doctorate programme focusing in Entrepreneurship in Kenya and was named Entrepreneur of the Year 2013 in the East Africa round of the Johnnie Walker Blue Label CNBC Africa All Africa Business Leaders Awards.

He was also admitted as a Global Fellow in the Africa Leadership Institute, the ASPEN initiative. The Africa Leadership Initiative (ALI) is a collaborative effort of seven partner organizations in Africa and the United States to foster values-based, action-oriented leadership in Africa. 

Formerly CEO of Metropolitan Heath Group, a South African Health insurance group and was Managing Director of AAR Health Services Tanzania. He is also a director of First Benefits Ltd, Pine Creek Limited and Brown Oak Ltd an investment holding company. He also sits on the boards of Absolute Security Ltd, and board of governors of Dagoretti High School.

Alice Mwai

Managing Director

Alice Mwai is the Managing Director at Resolution Insurance Company Limited. Until her appointment to the new position, she was the Chief Operating Officer of Resolution Insurance.

She holds a Bachelor of Arts Degree, Economics from University Nairobi and is a CPA (K) holder. Alice is member of ICPAK, the Institute of Directors and the Insurance Institute of Kenya.

She has experience in operations, external and internal audit, risk and financial management as well as strategy formulation and execution gained over a period of 20 years having worked for different organizations.

Thomas Gachie

Group Chief Operations Officer

Thomas has over 15 years’ experience in senior roles at strategic levels. Prior to this appointment Thomas worked for National Bank of Kenya as the Director of Operations. Additionally, he has previously worked with Africa Finance Systems & Processes, Madison Insurance, Co-operative bank of Kenya, Standard chartered bank and Iberafrica.

He holds a Bachelor of Science degree from the University of Nairobi, Masters in Business Administration and a Doctorate in Business Administration from Edinburgh Business School – Heriot – Watt University.

Stephen Lugalia

Group Chief Financial Officer

Stephen has over 30 years of experience in accounting, auditing and financial management, of which 18 years were in the insurance sector. He was a Director (Finance & Administration) at Heritage Insurance Company Kenya Limited and Regional Chief Finance Officer at Liberty Kenya Holdings Limited.

He has also in the past served as Chairman of the Institute of Certified Public Accountants of Kenya (ICPAK), Vice Chairman of the Institute of Directors and Chair of various Boards and Audit & Risk Committees.

He holds a Bachelor of Commerce (Accounting option). He is a Fellow of the Institute of Certified Public Accountants of Kenya, a Certified Secretary of Kenya and Certified Trainer in Corporate Governance.

Joan Kariuki

Group Brand & Product Development Manager

Joan is a professional with practical experience in brand management and marketing. Prior to her appointment as the Group Band and Product Development Manager, Joan worked with Safaricom as Senior M-Pesa Product Marketing Manager. Joan is a Chartered Marketer, with over 10 years brand management and marketing experience with notable companies such as Safaricom, Britam and Huawei Technologies.

She holds a Chartered Post Graduate Diploma in Marketing from Chartered Institute of Marketing – United Kingdom and a Master of Science in Marketing. She also holds a Bachelor of Commerce Degree.

Mary Mweni Ngui

Group Head of Risk and Compliance

Mary Ngui is currently the Group Head of Risk and Compliance at Resolution Insurance Company Limited. With over 11 years of experience in risk management, audit and compliance. Mary has worked with prestige brands such as Unilever Kenya Limited, Liberty Life Insurance Group thus helping her attain international experience in a multi-cultural environment.

Mary is a diligent scholar having attained first class honors in Bachelors of Commerce (Finance & Accounting) from Strathmore University. She is a holder of a Masters Degree in Business Administration from Heriot-Watt University Edinburgh Business School. Mary is a Certified Information Systems Auditor (CISA), COBIT 5 Foundation and Assessor Certified.

Jeniffer Mburu

Group Head Of Human Resources

Jeniffer has over 10 years’ experience working with various companies including AAR Health Services, First Benefits Ltd and Metropolitan Health Group all in administration department.

Jeniffer holds a Bachelors of Business Administration- Human Resources Management Option from Kenya Methodist University and an Advanced Diploma in Administration from Association of Business Executives (UK). She is currently pursuing a Masters of Business Administration from Daystar University.

Francis Ngari

Group Head of ICT

Francis is currently the Group Head of ICT at Resolution Insurance Company Limited. Prior to his appointment he was the Assistant ICT Manager at Resolution Insurance. Francis has over 10 years’ experience in the field of Information, Communication and Technology (ICT) having experiential skills in management, business analysis, technology and business operations

He holds a Bachelor of Business Information Technology from Strathmore University and is currently undertaking a Masters degree in Business Administration at United States International University (USIU).

James Wanjohi

General Manager: Commercial Services

James Wanjohi has a Master’s degree in Business Administration (with a major in Strategic Management) and is currently pursuing his Doctorate Degree in Marketing from Jomo Kenyatta University of Science & Agriculture.

He is an associate of Chartered Insurance Institute (CII) and Chartered Institute of Marketers (CIM).

Mr Wanjohi has a wealth of experience gathered from over 13 years working in various capacities within the insurance industry with his previous role being Broker Channels Manager at AIG.

Betty Obingo-Omune

General Manager: Medical Operations

Betty Omune is the GM for Medical Operations. She is a Kenya Registered Nurse with vast clinical practice and managed care experience. Her professional career has been with Ministry of Health and Aga Khan Hospital both in Nairobi and Kisumu. Formerly with Mediplus Services Ltd. as the Care Management Supervisor and quality management representative – ISO 9001:2000 certification. Betty is also currently pursuing an Advanced Diploma in Insurance from Chartered Institute of Insurance London.

Peter Wachira

General Manager: General Business Sales

Peter has 19 years’ overall experience in Sales and Marketing. He started his career in Madison Insurance, and has also worked at Barclays Bank and PanAfrica Life. He holds a BBA Degree in Marketing as well as an MBA in Marketing and Strategic Management.

Joyceline Wekesa

Head Of Operations

Joycelene holds a Masters in Business Administration degree Insurance Option from The University of Nairobi with over 10 years experience working in the insurance industry.

She has previously worked with Madison Insurance in various capacities, growing up the ranks from an Insurance offer to an Underwriting and Reinsurance Manager.

Sammy Ndambuki

Head Of Client Experience

Sammy has 10+ years’ experience working in client experience. He is currently the Head of Client Experience at Resolution Insurance Company Limited and previously worked as a Regional Customer Service Manager at Barclays Bank. He has a Bachelor of Arts Degree in Economics and Sociology from the University of Nairobi and a certification for the Advanced Customer Service Managers. He has also undertaken training under the Harvard Manage Mentor.

He has proven expertise in the financial services sector with specialization in customer experience management, service quality measurement, complaints management and customer lifecycle management.