We are a brand trusted by individuals and businesses who enjoy our well designed and unique insurance covers. Known for our innovation and creating industry benchmarks, we have several firsts to our credit including offering individuals HIV/AIDS, dental/optical and maternity covers. Our approach to insurance is to create simple, quality and innovative solutions.

Established in 2002 as Resolution Health, a Medical Insurance provider, we have undergone a 360-degree revolution to become Resolution Insurance in 2013.Our unique products are distributed by a passionate team of over 900 external agents & brokers together with a dedicated in-house sales team of over 200 business consultants who believe in us.

Our Vision
To be the recognized leader and preferred provider of insurance services in Kenya.

Our Mission
To serve our clients, employees, stakeholders and society by providing responsive and comprehensive Insurance solutions.

Our internal mantra “Customer mbele” is the daily guiding force of our team of over 160 staff members. Customer mbele is ensures that our clients and business partners are at the fore front of all our business engagements to ensure their experience with us is exceptional. We seek to deliver an exceptional experience every time you engage with us.

OUR BOARD OF DIRECTORS

Alphan Njeru

Board Chairman

Mr. Njeru holds a degree in Bachelor of Commerce in Accounting from the University of Nairobi, is a Certified Public Accountant and a Certified Public Secretary of Kenya.  He is a fellowship member of the Institute of Certified Public Accountants (ICPAK). Mr. Njeru recently retired from PricewaterhouseCoopers, a firm he worked with for 36 years. At the time of his retirement he was the leader of the Advisory /Consulting Business in PwC Kenya as well as a seasoned public sector services practitioner.  Over his career at PwC he has audited and consulted several organizations in both public and private sectors.

He is also active in development and social activities of his community and has been the Chairman of Mayori Secondary school for the last 10 years and Vice Chair of the university council for Embu University College.  He sits in a number of boards of directors of organizations within both public and private sectors. Mr. Njeru has extensive knowledge of public sector having worked on public finance projects and programmes in the region for several years.

Peter Nduati

Group Chief Executive Officer

A Master’s degree holder in Economics and Insurance, Peter Nduati is a chartered insurer with over 25 years’ experience in the Kenyan Insurance Industry.

Peter Nduati is the founder and Group Chief Executive Officer of Resolution Insurance, a company that assures its clients of financial security and comfort by offering comprehensive insurance solutions in a dependable, reliable, and transparent manner. The General Insurer has contributed significantly to the growth and development of the insurance industry in East Africa and is today present in Kenya, Uganda, Tanzania and South Sudan as well as known for its innovation and creating industry benchmarks. Today, Resolution Insurance offers a number of products namely Medical Plans, Travel Plans, Liability Plans, Property Covers, Motor Covers and all other classes of General Insurance in the markets where it operates. Resolution Insurance is committed to being a socially responsible corporate organization by supporting the community in ways that have enduring benefits.

He is pursuing a doctorate programme focusing in Entrepreneurship in Kenya and was named Entrepreneur of the Year 2013 in the East Africa round of the Johnnie Walker Blue Label CNBC Africa All Africa Business Leaders Awards.

He was also admitted as a Global Fellow in the Africa Leadership Institute, the ASPEN initiative. The Africa Leadership Initiative (ALI) is a collaborative effort of seven partner organizations in Africa and the United States to foster values-based, action-oriented leadership in Africa.

Formerly CEO of Metropolitan Heath Group, a South African Health insurance group and was Managing Director of AAR Health Services Tanzania. He is also a director of First Benefits Ltd, Pine Creek Limited and Brown Oak Ltd an investment holding company. He also sits on the boards of Absolute Security Ltd, and board of governors of Dagoretti High School.

Alice Mwai

Director

Alice Mwai is the Managing Director at Resolution Insurance Company Limited. Until her appointment to the position, she was the Chief Operating Officer of Resolution Insurance. She holds a Bachelor of Arts Degree, Economics from University Nairobi and is a CPA (K) holder. Alice is member of ICPAK, the Institute of Directors and the Insurance Institute of Kenya.

She has experience in operations, external and internal audit, risk and financial management as well as strategy formulation and execution gained over a period of 20 years having worked for different organizations.

Patrick Duff

Director

Mr. Duff is a co member of Leapfrog’s Investment team and drives investments across the African landscape.

Before leaping to LeapFrog, Patrick was Partner at Kingdom Africa Management, a pan-African focused private equity investment firm with more than $600 million in assets under management. Here, Patrick managed multi-million dollar investments from sourcing through to leading successful exits, working across diverse sectors including infrastructure, financial services, consumer products and agriculture. Prior to this, Patrick worked in the investment banking division at Bear Sterns & Co in New York, where he managed billion-dollar transactions.

Patrick holds an MBA from FUQUA School of Business at Duke University and Warwick Business School (Distinction). He also has a Bachelor of Science (Honours) from the University of Cape Town, where he graduated first in class.

Mr. Matthew Myers

Director

Mr. Myers holds a BSc from the University of the Witwatersrand in Johannesburg and is a Fellow member of the Faculty of Actuaries (Edinburgh) and the Actuarial Society of South Africa. Matthew is an Associate Director at LeapFrog, focused on Africa. He provides actuarial, risk management, pricing and product development support and training for LeapFrog’s portfolio companies. Matthew is a qualified actuary with experience across the financial services industry. Previously, at the Health Monitor Company, South Africa’s largest independent actuarial healthcare consulting firm.

He played an integral role in increasing the company’s market share in the national private health insurance market from 10% to 33% within 5 years. Matthew began his career at Alexander Forbes Financial Services, a major provider of financial services in South Africa and the UK, advising several of South Africa’s largest companies on employee benefit schemes.

Shilpa Haria

Director

Ms. Haria’s key qualifications include being a Fellow of the Chartered Association of Certified Accountants (FCCA), a Practising Member of the Institute of Certified Public Accountants (ICPAK), a Member of the “Wise Fools” Club, a 2008 graduate of Sunny Bindra’s Fast Forward Wisdom in Leadership group, a Certified Coach – Academy of Executive Coach (AoEC) and a Member of the Association of Accounting Technicians (AAT).

She is currently a Non-executive Director of Housing Finance Company (Bank) and Unga Limited, a Consultant CFO of Flame Tree Group Limited, a Financial consultant and trustee of the Nairobi Greenline, a Trustee of the Women Empowerment Forum and a Financial consultant and advisor to organisations undergoing financial challenges.

Andrew Mukite Musangi

Director

Mr. Musangi holds a degree in Bachelor of Law from the University of Hull, United Kingdom. He is the Managing Partner at Mukite Musangi and Company Advocates. He is a member of Law society of Kenya, Commonwealth Lawyers Association, Governing Council member Nakuru Business Association, Chairman Local Committee of the Kenya Revenue Authority (South Rift Region) and Alliance High school old boys club. He served as Director of the Kenya rugby football union from 2001-2006.

Tania Ngima

Director

Ms. Ngima holds an MBA from University of Birmingham and is a Certified Public Accountant, CPA (K) finalist. She is a highly skilled manager with over 12 years’ experience in leading and coordinating staff, reporting, organizational systems and compliance in finance and strategic planning. She has been awarded various Leadership and Excellence in Service awards. Ms. Ngima is a weekly columnist with the East African Standard and contributor to the Business Daily. She is the founder and CEO of Game Changers Media and has previously worked as a Finance and Administration Manager at Loita Group of Companies.

The Management Team

Peter Nduati

Group Chief Executive Officer

A Master’s degree holder in Economics and Insurance, Peter Nduati is a chartered insurer with over 25 years’ experience in the Kenyan Insurance Industry.

Peter Nduati is the founder and Group Chief Executive Officer of Resolution Insurance, a company that assures its clients of financial security and comfort by offering comprehensive insurance solutions in a dependable, reliable, and transparent manner. The General Insurer has contributed significantly to the growth and development of the insurance industry in East Africa and is today present in Kenya, Uganda, Tanzania and South Sudan as well as known for its innovation and creating industry benchmarks. Today, Resolution Insurance offers a number of products namely Medical Plans, Travel Plans, Liability Plans, Property Covers, Motor Covers and all other classes of General Insurance in the markets where it operates. Resolution Insurance is committed to being a socially responsible corporate organization by supporting the community in ways that have enduring benefits.

He is pursuing a doctorate programme focusing in Entrepreneurship in Kenya and was named Entrepreneur of the Year 2013 in the East Africa round of the Johnnie Walker Blue Label CNBC Africa All Africa Business Leaders Awards.

He was also admitted as a Global Fellow in the Africa Leadership Institute, the ASPEN initiative. The Africa Leadership Initiative (ALI) is a collaborative effort of seven partner organizations in Africa and the United States to foster values-based, action-oriented leadership in Africa.

Formerly CEO of Metropolitan Heath Group, a South African Health insurance group and was Managing Director of AAR Health Services Tanzania. He is also a director of First Benefits Ltd, Pine Creek Limited and Brown Oak Ltd an investment holding company. He also sits on the boards of Absolute Security Ltd, and board of governors of Dagoretti High School.

Alice Mwai

Managing Director

Alice Mwai is the Managing Director at Resolution Insurance Company Limited. Until her appointment to the new position, she was the Chief Operating Officer of Resolution Insurance.

She holds a Bachelor of Arts Degree, Economics from University Nairobi and is a CPA (K) holder. Alice is member of ICPAK, the Institute of Directors and the Insurance Institute of Kenya.

She has experience in operations, external and internal audit, risk and financial management as well as strategy formulation and execution gained over a period of 20 years having worked for different organizations.

Thomas Gachie

Chief Operations Officer

Thomas has over 15 years’ experience in senior roles at strategic levels. Prior to this appointment Thomas worked for National Bank of Kenya as the Director of Operations. Additionally, he has previously worked with Africa Finance Systems & Processes, Madison Insurance, Co-operative bank of Kenya, Standard chartered bank and Iberafrica.

He holds a Bachelor of Science degree from the University of Nairobi, Masters in Business Administration and a Doctorate in Business Administration from Edinburgh Business School – Heriot – Watt University.

Michael Wesonga

Internal Auditor

Michael holds a Bachelor of Commerce (Accounting) degree from University of Nairobi and is a Certified Public Accountant, CPA (K). He is also writing his project paper for a Master of Science (Finance & Investments) degree offered by University of Nairobi. He has over 7 years’ experience in Finance and Internal Auditing and previously worked with Equity Bank Ltd, Credit Bank Ltd and Nairobi Water Company Ltd.

Francis Ngari

Head of ICT

Francis is currently the Group Head of ICT at Resolution Insurance Company Limited. Prior to his appointment he was the Assistant ICT Manager at Resolution Insurance. Francis has over 10 years’ experience in the field of Information, Communication and Technology (ICT) having experiential skills in management, business analysis, technology and business operations

He holds a Bachelor of Business Information Technology from Strathmore University and is currently undertaking a Masters degree in Business Administration at United States International University (USIU).

James Wanjohi

General Manager: Commercial Services

James Wanjohi has a Master’s degree in Business Administration (with a major in Strategic Management) and is currently pursuing his Doctorate Degree in Marketing from Jomo Kenyatta University of Science & Agriculture.

He is an associate of Chartered Insurance Institute (CII) and Chartered Institute of Marketers (CIM).

Mr Wanjohi has a wealth of experience gathered from over 13 years working in various capacities within the insurance industry with his previous role being Broker Channels Manager at AIG.

Betty Obingo-Omune

General Manager: Medical Operations

Betty Omune is the GM for Medical Operations. She is a Kenya Registered Nurse with vast clinical practice and managed care experience. Her professional career has been with Ministry of Health and Aga Khan Hospital both in Nairobi and Kisumu. Formerly with Mediplus Services Ltd. as the Care Management Supervisor and quality management representative – ISO 9001:2000 certification. Betty is also currently pursuing an Advanced Diploma in Insurance from Chartered Institute of Insurance London.

Peter Wachira

Head of Sales: General Insurance Business

Peter has 19 years’ overall experience in Sales and Marketing. He started his career in Madison Insurance, and has also worked at Barclays Bank and PanAfrica Life. He holds a BBA Degree in Marketing as well as an MBA in Marketing and Strategic Management.

Joycelene Wekesa

Head Of General Business Operations

Joycelene holds a Masters in Business Administration degree Insurance Option from The University of Nairobi with over 10 years experience working in the insurance industry.

She has previously worked with Madison Insurance in various capacities, growing up the ranks from an Insurance Officer to an Underwriting and Reinsurance Manager.

Sammy Ndambuki

Head Of Client Experience

Sammy has 10+ years’ experience working in client experience. He is currently the Head of Client Experience at Resolution Insurance Company Limited and previously worked as a Regional Customer Service Manager at Barclays Bank. He has a Bachelor of Arts Degree in Economics and Sociology from the University of Nairobi and a certification for the Advanced Customer Service Managers. He has also undertaken training under the Harvard Manage Mentor.

He has proven expertise in the financial services sector with specialization in customer experience management, service quality measurement, complaints management and customer lifecycle management.

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